API Endpoints and FAQs

Use the API examples in this folder to see how our APIs work.

Frequently Asked Question:

  1. How do most people use the content service?
    1. Most of our partners (and us!) use our standard product endpoint to populate a home page and then the product details page to populate specific product pages.
  2. How often is this updated?
    1. We have a global set-up team who work to update and add products as our partnerships team continue to find fantastic events to sell. The API will update automatically to reflect these changes.
    2. You can liaise with your account manager who can outline how they'll notify you of new products or exciting changes.
  3. What if some of the fields are blank?
    1. Occasionally some of the data in our responses will be blank on purpose. Often a show may not have provided an age restriction or run time- in these situations, we'll try to mark it as TBC and fill in the info as soon as we have it.
    2. If anything critical is missing please contact your account manager right away. We'll do our best to troubleshoot as soon as possible.
  4. What's the difference between /api/v3/products/id and api/v4/products/id? Which one should I use?
    1. v4 of the individual product API has all the information required about a product, but in a smaller and more easily usable response. We recommend using v4.